Support

Common questions, and a direct line to us if you're stuck on something else.

Frequently asked questions

What is StreamIndexAI?+

A document intelligence platform for teams with large, messy document collections. Upload or connect a source, and StreamIndexAI parses, indexes, and shards everything so full-text search stays fast no matter how large your corpus grows.

What file types can I upload, and how large can they be?+

PDF, Word (.docx), plain text, CSV, and JSON, up to 20 MB per file. Files upload directly to your organization's private storage, then get parsed and indexed automatically — you'll see the status change from queued to processing to indexed.

How does search work, and why is it fast?+

Full-text search across every indexed document, ranked by relevance with the matching snippet highlighted. Wrap a phrase in quotes for an exact match (e.g. "termination clause") or put a minus sign in front of a word to exclude it. Documents are sharded by organization so search speed doesn't degrade as your total corpus grows.

Is my organization's data isolated from other customers?+

Yes. Every table is protected by row-level security scoped to your organization — another customer's admin can't query, search, or even see that your organization exists. Search results are additionally scoped by each document's access level, so even members within your own org only see what they're permitted to.

What happens when my 14-day trial ends?+

Nothing is deleted or locked. Add a card from Admin → Billing any time before or after your trial ends — if you add one mid-trial, your remaining trial days carry over rather than resetting.

Can I connect S3, SharePoint, or a database directly instead of uploading files by hand?+

Yes — Admin → Integrations supports S3 buckets, SharePoint (via Microsoft Graph), and generic Postgres/MySQL sources (you supply a connection and a query; each row becomes one indexed document). A sync pulls new items in on the same pipeline as manual uploads.

Can I invite my team, and can I control what each person can see?+

Yes. Invite teammates from Admin → Users with a role of member, admin, or owner. Any document can also be restricted to a minimum role — a member-restricted document is invisible in both the document list and search results to anyone below that role, enforced at the database level, not just hidden in the UI.

How do I upgrade, downgrade, or cancel my subscription?+

Admin → Billing → Manage billing opens your real Stripe customer portal, where you can switch plans, update your card, view invoices, or cancel — no need to email us, though we're glad to help if something looks wrong.

Still stuck? Send us a message

Goes straight to our inbox, and we reply from a real address — not a ticket queue.